Frequently Asked Questions

How do I pay for my painting?
Payment is done using paypal, by far the most convenient method and which also allows credit card transaction. Please note that, we can only accept payment in US Dollars at the Dollar amount stated in our Gallery price listings. For customers outside the USA, this will mean that your card company will convert the dollar amount to your local currency at the prevailing rate at the time. Payment through our website is done using Paypal which has an international reputation for secure transactions.

Do you supply the paintings already framed?
Our paintings are supplied unframed. This is for several reasons. Firstly, you will undoubtedly wish to choose a frame to fit in with the decor of your own home, and also at a price suited to your pocket - and the range of available frames is very great, and so are the price ranges. Secondly, the mailing and insurance costs of delivering a framed painting would be prohibitively expensive and disproportionate to the cost of the unframed painting - even with careful packaging, it is our experience that frame edges can be damaged in transit. There are usually several picture framers in each town and we recommend you take the unframed canvas to one who is experienced in framing oil paintings and have it first stretched and then mounted into a frame of your choice.

How exactly are your paintings produced?
Our reproductions are hand-painted, each one by an artist specialising in the relevant subject matter and knowledgeable about the paints, technique and even brushstrokes of the original artist. This level of accomplishment of course requires years of study, training and experience, usually commencing at an 'Ecole des beaux arts'. They are not reproduced by machine (as 'canvas transfers') or other artificial or lesser skilled means such as tracing. This means that we can endeavour to reproduce some of the feel, spirit and life of the original. They are painted on high quality European canvas. .

Where can you deliver?
We accept orders for delivery worldwide. No matter where you live, we will find the most appropriate means of safe delivery to your address. Although please note that we are normally unable to deliver to post office box numbers. If this is a problem, please contact us to discuss the most suitable delivery means for your situation.

How and when will my painting be delivered?
Your painting will be delivered by registered and insured postage (or by a carrier where necessary to provide the appropriate guaranteed delivery and insurance cover). The canvas will be packaged in a secure and rigid postal tube for its protection. Don't worry - new unframed canvases travel well! However, we keep our delivery charges as low as possible by absorbing some of the cost ourselves. Occasionally we are able to deliver popular items from stock, therefore delivery would take less than a fortnight to most destinations. However, most often we are painting to order and so, in these circumstances, please allow approximately 3 to 4 weeks from receipt by us of your order - a newly painted canvas can take a long time to dry thoroughly! Whatever the situation with your painting, we will advise you accordingly and you can enquire as to its progress at any time.

Can I order a specific favourite painting to be reproduced?
We would be pleased to receive your commissions to reproduce your favourite oil paintings. In many cases the cost to you will not be too much higher than our standard catalogue prices for similar works. Please note however that copyright subsists on all original works until 70 years after the artist's death for European artists and 50 years for artists from other Continents. This means that in the case of many more recent paintings, copyright clearance may need to be sought, or indeed may not be available. However,in general, please let us know if there is that special work which you require and we will be pleased to investigate the possibilities for you. We can be reached at op@myvietnamart.com

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Email Address:- op@myvietnamart.com